Travel plans can change. Here is how cancellations, refunds and date changes are handled in a clear and supportive way.
Travel plans sometimes shift unexpectedly, and we completely understand that. Because we work with hotels and service providers across India, each with their own terms, refunds are based entirely on the cancellation rules of those providers. These rules change across seasons, room categories and offers.
We will always assist you in finding the best possible outcome, whether that means checking if a refund is allowed, requesting a date change or securing a credit note whenever possible.
- You may request a cancellation or date change anytime by contacting us directly.
- Refunds depend entirely on the policies of the hotels and service providers involved.
- We will check with each partner on your behalf to see what is possible.
- Peak season and special promotional rates often have strict non refundable terms.
- Refunds from our end are processed within three to seven working days after the vendor releases funds.
- Travellers are responsible for reviewing property specific cancellation rules before confirming.
How to request a cancellation?
To cancel or modify your booking, please contact us through email or WhatsApp. Once we receive your request, we will reach out to all partners involved to check what their policies allow.
Email: [your email]
WhatsApp: [your number]
Refunds depend on hotel and vendor policies.
Homecoming India does not set or control cancellation or refund rules. Refund eligibility is determined entirely by the hotel, airline, activity provider or vendor managing your booking.
Policies commonly include:
- Free cancellation until a specific date
- Partial refund based on notice period
- Strict non refundable bookings
- Seasonal restrictions for festivals or holidays
- Advance purchase offers that cannot be changed or cancelled
- Last minute cancellations that are non refundable
We will share the vendor’s policy with you when we contact them. If a refund is possible, we will pursue it promptly on your behalf.
Rescheduling and Date Changes
If you prefer to reschedule instead of cancel, we can request alternate dates from hotels or activity partners. Approval depends on availability and the vendor’s rules. Some partners allow date changes with a fee. Others treat date changes as a fresh booking under new rates. We will present all available options clearly.
Peak Season and Blackout Dates
During peak travel periods such as Diwali, Christmas, New Year, long weekends and regional festivals, most hotels apply strict non refundable and non changeable rules. Some require full advance payment and do not allow any adjustments. We encourage travellers to review these terms during the planning stage.
Cancellations Due to Unexpected Events
If your plans are affected by weather conditions, strikes or operational issues, we will coordinate with hotels and partners to see what support is available. Refunds, credits or alternate dates will be provided strictly based on vendor policies.
Refund Processing Time
Once a vendor approves a refund and releases funds, we process it as soon as possible from our end. Banks or payment gateways may take additional time to reflect the amount.
Partially Used Bookings
If you shorten your trip or choose not to use certain confirmed services, vendors generally do not issue refunds for unused nights or partially used bookings. Driver and guide services follow full day billing rules. We can still check if any exceptions are possible.
No Shows
If a guest does not arrive on the scheduled date without prior notice, hotels and vendors treat this as a no show. No refunds are provided for no show bookings.
Shared Responsibility
We will always share the policies we receive from hotels and vendors. However, travellers must also review property specific cancellation terms displayed during booking, as these rules vary and can change. Understanding the applicable terms helps avoid unexpected charges.
We are always here to support you as best we can.
